Shipping policy

Every JCINTO piece is made to order. Once you place your order, we print, mat and frame your artwork by hand.

Shipping to the United States

Free shipping on every US order. Typically 7–12 business days door to door: 3–5 business days to make your piece, then 3–7 in transit.

No customs fees. There are no customs fees or import charges on delivery. If you're ever charged anything unexpected, email support@jcinto.com and we'll refund it.

How your piece travels

Every framed print ships insured, in custom protective packaging built for framed artwork. You'll receive a tracking number the moment your piece leaves the studio.

If anything arrives damaged, we replace it at no cost. See our returns and guarantees.